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Where we ship

We ship domestically to all 48 contiguous states within the U.S.

Domestic Shipping

We offer free standard shipping on all orders shipping to the 48 contiguous United States.

Please allow two business days to fulfil and issue you a tracking number. Once you receive your tracking number, you should expect your package within 4–5 business days.

We offer $9.95 flat-rate 2-3 Day shipping for all other orders shipping to the 48 contiguous United States.

Delivery time is determined from the date the order is shipped. Most orders ship the following business day. However, processing time varies depending on the availability of our products and does not include weekends or holidays.

For shipping to non-contiguous states of Alaska, Hawaii and all offshore United States territories and possessions (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) please request a shipping quote at hello@vetelli.com

For international shipping please contact us at hello@vetelli.com

For shipping to UK and European Countries you can find our products on Amazon UK, Amazon Germany and Amazon France.

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Return, Refund and Exchange Policy for Vetelli 

100% no questions asked return policy means that you can return your Vetelli for a full refund*, for a store credit* or exchange it for another product.

Need to return your Vetelli? Here's how:

Contact us via email at hello@vetelli.com or via our contact form 

Email us these details:

  1. Your order number
  2. Where you purchased your Vetelli
  3. Your full name and email address 
  4. Your shipping address
  5. An image of the problem (if applicable)
  6. Tell us how we can assist you

*We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.

Important - Do not use Facebook, Instagram or other social channels as this may result in us missing your initial question

Please Note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.

If we have not replied to you within 24 hours PLEASE contact us again.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vetelli.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vetelli.com. We will give you instructions on where and how to return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item for exchange only. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Gift Card Giveaway T&Cs

Winner of the gift card will be announced on the 10th of every month and will be contacted via email. If the winner does not reply within five days a new winner will be chosen. 

Gift Card is available for 90 days from the date of issue and can be used for products available on Vetelli Online Store. 

All products will be shipped with standard shipping and the products ordered with the gift card cannot be exchanged. 

Gift Card cannot be exchanged for cash and any amount left unused can be applied as a discount for a future order. 

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★Vetelli Reviews

Letting our customers speak for us

1531 reviews
87%
(1334)
8%
(123)
2%
(26)
2%
(29)
1%
(19)
An excellent bargain

I had to replace my small Toiletry bag that was old and ready for retirement. I needed a larger bag that's more durable and if I could find one that was also GQ and at an affordable price. I thoroughly searched and came across this Vetelli Gio Leather bag and ordered it and I must say, this bag exceeded my expectation. The size of bag allows me to easily fit all of my toiletries. The outside pouch allows quick access while the deep and long inner pouch offers plenty of room for all of your personal products including a zippered compartment. The design is simple yet chic, the zippers are sturdy not cheap with the top having a magnetic seal and the construction inside and out is Gucci and durable enough to provide years of service. Vetelli has made a very nice looking high quality mens bag art a bargain price.

He liked the bag

I recently purchased this bag as a Birthday gift for a friend. He loved the bag. It’s design and quality are very difficult to match. I definitely will keep buying this as gift.

PERFECT!!

It's difficult to earn a five star review from me but this company and the Leo Dopp Bag both earned it. This toiletry bag is awesome; beautiful both inside and out as well as much more functional than the majority I've seen out there. I was willing to spend more for a genuine leather bag, which this isn't, but the quality and appearance of this product won me over. And I'm so glad it did! It's exactly as described and pictured, actually better in person! I had one customer service issue and Vetelli's team was all over it, delivering outstanding customer service while expediting delivery. Can't wait to see my husbands face when he opens this gift up for Christmas. Gorgeous! So impressed with this company and their product.

Simply Amazing!

I received my Leo Toiletry bag yesterday and I feel as if I received a high price fashion bag. It looks so luxurious and carefully stitched with many compartments for storage. The gold cloth on the inside was a very nice touch! This is by far my favorite toiletry bag. Great price and great product. Thanks Vetelli!

LEO - King of the jungle

I just received my LEO bag & it is beautiful. It caught one of my co-workers eye & he commented on how nice it looked. It is a little large but I like having the space. I should be able to fit everything I want in it. I think this is the perfect bag for a man!