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FREE Shipping For Valentines Day Shoppers!
FREE Shipping For Valentines Day Shoppers!
FREE Shipping For Valentines Day Shoppers!
FREE Shipping For Valentines Day Shoppers!
We currently do not offer free samples however we do love to hear from influencers so if that is you please head over here and fill out a quick influencer application.
We would love to hear from you
You can contact the Vetelli team at anytime using our email hello@vetelli.com or simply going to our contact form
The best place to start before you contact us is to take some time to look through our FAQ's. More than likely we will be able to solve the issue in here
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hello@vetelli.com
First from all of us at Vetelli we would like to Thank Youfor your services.
Do you offer a military or service discount?
To cut a long story short we do indeed offer a Military and Service discount of 15%. It is simple to access just use this code SERVICE at checkout and this will apply the discount to your full order.
Can you ship to an APO/FPO address?
We ship to APO/FPO addresses with no additional costs! When entering your shipping address, be sure to include the unit, hull and/or box numbers, for APO/FPO shipping addresses (if assigned). To prevent mail from entering any foreign mail networks, do not include city or country names in APO/FPO shipping addresses.
Follow these guidelines for a safe and sound delivery:
The City is entered as either "APO" or "FPO". In the State drop-down menu, select the suitable option of Armed Forces Americas (AA), Armed Forces Europe (AE) or Armed Forces Pacific (AP). The country must be United States. You must enter your zip code.
Always remember to enter your full name, grade, and PSC or unit number.
INCORRECT
PFC John Doe
123rd ENG 2nd PLT - B CO
APO AE 09398-9998
Baghdad, IRAQ
CORRECT
PFC John Doe
123rd ENG 2nd PLT - B CO
APO AE 09398-9998
*Note: Remember to enter the correct billing address associated with your card if it is any different from the shipping address. If you are shipping a package to someone other than yourself, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information.
Do you charge additional fees to ship to APO/FPO’s?
We proudly ship to Armed Forces addresses, and will not charge any shipping fees in addition to our regular rates to make it happen. All charges coming directly from us here at DWCC are reflected in the total at the point of sale. All APO/FPO addresses will be charged our regular domestic flat-rate shipping cost of $6.00 USD.
If you spend over $50 USD, we’ll hook you up with free shipping! If for any reason your shipping costs are listed as more, double-check that all of the details of your address have been entered in the correct field.
How long will it take for my package to reach my Military Post Office?
Department of Defense shipping times will vary based on your APO or FPO address. All orders from our site ship directly with the USPS Priority Mail. Check out these time frames for a general idea on delivery times:
EUROPE / ATLANTIC (APO / FPO AE ZIP Codes beginning with 090-092, 094-099) First Class Mail / Priority ...........................................7-9 Days
IRAQ / AFGHANISTAN / MIDDLE EAST (APO FPO AE ZIP Codes beginning with 093) First Class Mail / Priority .........................................7-13 Days
Package Services JAPAN, KOREA, PACIFIC ISLANDS FAR EAST (APO / FPO AP ZIP Codes beginning with 962 through 966) First Class Mail / Priority .........................................7-10 Days
CENTRAL AND SOUTH AMERICA / CARIBBEAN (APO / FPO AA addresses beginning with 340) First Class Mail / Priority ...........................................7-9 Days
Don’t forget! We’re always more than happy to help you out on our end! We understand that military addresses are tricky to enter. If there’s anything that we can clear up for you or help you with, just send us over an email at anytime
Thank you all
The Vetelli Team
As soon as your order is placed, we'll send you an email letting you know we've received your information and will begin putting together your shipment. The first email you receive will have several details within it, keeping you in the loop all the way through
The second email you receive will indicate that your order is now in transit. The details will be similar to the first set but you should find that the tracking link itself has more information to give.
Once you have received an email saying your order has been shipped then you will be able to track your order using just the order number and the email you placed the order with.
Please note this is not applicable to orders placed on Amazon
If you have not received these tracking updates within 2 business days of your order being placed, please contact us at hello@vetelli.com or using our contact form
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hello@vetelli.com
To purchase Vetelli Products click here
We use Amazon warehousing to ship and distribute our products as it is safer and more secure
Because of this we rely on Amazon to inform us when your article has been shipped and we then contact you with updated tracking information
As soon as your order is placed, we'll send you an email letting you know we've received your information, The first email you receive will have these details within it, keeping you in the loop all the way through.
The second email you receive will indicate that your order is now in transit. The details will be similar to the first set but will include a tracking link that will update gradually as it makes its way to you.
To purchase Vetelli Products click here
