x

Where we ship

We ship domestically to all 48 contiguous states within the U.S.

Domestic Shipping

We offer free standard shipping on all orders shipping to the 48 contiguous United States.

Please allow two business days to fulfil and issue you a tracking number. Once you receive your tracking number, you should expect your package within 4–5 business days.

We offer $9.95 flat-rate 2-3 Day shipping for all other orders shipping to the 48 contiguous United States.

Delivery time is determined from the date the order is shipped. Most orders ship the following business day. However, processing time varies depending on the availability of our products and does not include weekends or holidays.

For shipping to non-contiguous states of Alaska, Hawaii and all offshore United States territories and possessions (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) please request a shipping quote at hello@vetelli.com

For international shipping please contact us at hello@vetelli.com

For shipping to UK and European Countries you can find our products on Amazon UK, Amazon Germany and Amazon France.

x

Return, Refund and Exchange Policy for Vetelli 

100% no questions asked return policy means that you can return your Vetelli for a full refund*, for a store credit* or exchange it for another product.

Need to return your Vetelli? Here's how:

Contact us via email at hello@vetelli.com or via our contact form 

Email us these details:

  1. Your order number
  2. Where you purchased your Vetelli
  3. Your full name and email address 
  4. Your shipping address
  5. An image of the problem (if applicable)
  6. Tell us how we can assist you

*We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.

Important - Do not use Facebook, Instagram or other social channels as this may result in us missing your initial question

Please Note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.

If we have not replied to you within 24 hours PLEASE contact us again.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vetelli.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vetelli.com. We will give you instructions on where and how to return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item for exchange only. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Gift Card Giveaway T&Cs

Winner of the gift card will be announced on the 10th of every month and will be contacted via email. If the winner does not reply within five days a new winner will be chosen. 

Gift Card is available for 90 days from the date of issue and can be used for products available on Vetelli Online Store. 

All products will be shipped with standard shipping and the products ordered with the gift card cannot be exchanged. 

Gift Card cannot be exchanged for cash and any amount left unused can be applied as a discount for a future order. 

Vetelli Giveway Conditions

Vetelli Sweepstakes - OFFICIAL RULES NO PURCHASE NECESSARY TO ENTER OR WIN. MAKING A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.

1. PROMOTION DESCRIPTION: TheVetelli("Sweepstakes") begins on 22th May 2019 and ends on 8th June at 11.59pm PST. The sponsor of this Sweepstakes is Vetelli By participating in the Sweepstakes, each Entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the Sweepstakes.

Entrants should look solely to Sponsor with any questions, comments or problems related to the Sweepstakes. Sponsor may be reached by email at hello@vetelli.com during the Promotion Period.

2. ELIGIBILITY: Open to legal residents of USA who are 18 (the "Entrant"). Sponsor, and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (the "Promotion Entities"), are ineligible to enter the Sweepstakes or win a prize. Household Members and Immediate Family Members of such individuals are also not eligible to enter or win.

"Household Members" shall mean those people who share the same residence at least three months a year. "Immediate Family Members" shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses.

This Sweepstakes is subject to all applicable federal, state and local laws and regulations and is void where prohibited or restricted by law.

3. PRIZES: Sweepstake Prize - One Samsonite Luggage Set Valued at $700 Reward Prizes - 500 pts = Vetelli Titan Dopp Kit -750 pts = Vetelli Vasari Dopp Kit -999 pts = Vetelli Paolo Dopp Kit You may earn all 3 Dopp Kits by qualifying with the correct points for that particular Bag Gift cards and gift certificates are subject to the terms and conditions of the issuer.

Prizes cannot be transferred, redeemed for cash or substituted by winner. Sponsor reserves the right in its sole and absolute discretion to award a substitute prize of equal or greater value if a prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason.

The ARV of the prize represents Sponsor's good faith determination. That determination is final and binding and cannot be appealed. If the actual value of the prize turns out to be less than the stated ARV, the difference will not be awarded in cash.

Sponsor makes no representation or warranty concerning the appearance, safety or performance of any prize awarded. Restrictions, conditions, and limitations may apply. Sponsor will not replace any lost or stolen prize items.

This Sweepstakes is open to legal residents of USA and Prize will only be awarded and/or delivered to addresses within said locations. All federal, state and/or local taxes, fees, and surcharges are the sole responsibility of the prize winner. Failure to comply with the Official Rules will result in forfeiture of the prize.

4. HOW TO ENTER: Enter the Sweepstakes during the Promotion Period online by visiting the entry form. Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the Entrant.

Any attempt by Entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void Entrant's Entries and that Entrant may be disqualified.

Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. Sponsor's database clock will be the official timekeeper for this Sweepstakes.

5. WINNER SELECTION: The Winner(s) of the Sweepstakes will be selected in a random drawing from among all eligible Entries received throughout the Promotion Period.

The random drawing will be conducted on 9th June for Fathers Day, after the Promotion Period by Sponsor or its designated representatives, whose decisions are final. Sweepstake prize draw is random and every entrant has one chance to win.

6. WINNER NOTIFICATION: Winner will be notified by email at the email address provided in the Entry Information approximately 1 day after the random drawing. Potential Winner must accept a prize by email as directed by Sponsor within 1 week of notification.

Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any email account. Any winner notification not responded to or returned as undeliverable may result in prize forfeiture.

The potential prize winner may be required to sign and return an affidavit of eligibility and release of liability, and a Publicity Release (collectively "the Prize Claim Documents"). No substitution or transfer of a prize is permitted except by Sponsor.

7. PRIVACY: Any personal information supplied by you will be subject to the privacy policy of the Sponsor posted at https://vetelli.com/pages/privacy-policy.

By entering the Sweepstakes, you grant Sponsor permission to share your email address and any other personally identifiable information with the other Sweepstakes Entities for the purpose of administration and prize fulfillment, including use in a publicly available Winners list.

8. LIMITATION OF LIABILITY: Sponsor assumes no responsibility or liability for (a) any incorrect or inaccurate entry information, or for any faulty or failed electronic data transmissions; (b) any unauthorized access to, or theft, destruction or alteration of entries at any point in the operation of this Sweepstakes; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, camera, computers or providers utilized in any aspect of the operation of the Sweepstakes; (d) inaccessibility or unavailability of any network or wireless service, the Internet or website or any combination thereof; (e) suspended or discontinued Internet, wireless or landline phone service; or (f) any injury or damage to participant's or to any other person’s computer or mobile device which may be related to or resulting from any attempt to participate in the Sweepstakes or download of any materials in the Sweepstakes.

If, for any reason, the Sweepstakes is not capable of running as planned for reasons which may include without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Sweepstakes, the Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Sweepstakes in whole or in part.

In such event, Sponsor shall immediately suspend all drawings and prize awards, and Sponsor reserves the right to award any remaining prizes (up to the total ARV as set forth in these Official Rules) in a manner deemed fair and equitable by Sponsor. Sponsor and Released Parties shall not have any further liability to any participant in connection with the Sweepstakes.

9. SOCIAL NETWORK DISCLAIMER This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook Instagram or any other social network.

You understand that you are providing your information to the Sponsor and not to Facebook. By participating via the Facebook platform, participants are also subject to Facebook’s data policy and terms of use, which can be found at https://www.facebook.com/about/privacy and https://www.facebook.com/legal/terms/update.

10. WINNER LIST/OFFICIAL RULES: To obtain a copy of the Winner List or a copy of these Official Rules, send your request to hello@vetelli.com Requests for the names of the winners must be received no later than 2 weeks after the Promotion Period has ended. For accessing a Winner List online, visit www.vetelli.com. The winner list will be posted after winner confirmation is complete.

11. SPONSOR: Lusso Brands International 1712 Pioneer Avenue Cheyenne Wyoming 82001

★Vetelli Reviews

Letting our customers speak for us

1543 reviews
87%
(1345)
8%
(124)
2%
(26)
2%
(29)
1%
(19)
Great Product ~ Too Small

It’s too small to carry all your toiletries. Otherwise, I love everything about it.

Great travel bag

Bought to replace worn out one. This will be perfect for all my travels. Everything fits in nice and neat with a zipper top to keep little things safe

Too thick material.

It could have been a little bit softer and thinner. I would love instead of 6 inch a 5 inch width one for compact bag.

Good Quality...great brand

Very well built and sturdy. Looks nice and is a good size to hold everything needed but not too big. I have several Vetelli items and I love this bag for the 3-4 day trip.

Great shaving bag

A very nice bag. Feels like great quality especially for the price range. Is rather small, if needing larger they make several sized bags from same seller.