x

Where we ship

We ship domestically to all 48 contiguous states within the U.S.

Domestic Shipping

We offer free standard shipping on all orders shipping to the 48 contiguous United States.

Please allow two business days to fulfil and issue you a tracking number. Once you receive your tracking number, you should expect your package within 4–5 business days.

We offer $9.95 flat-rate 2-3 Day shipping for all other orders shipping to the 48 contiguous United States.

Delivery time is determined from the date the order is shipped. Most orders ship the following business day. However, processing time varies depending on the availability of our products and does not include weekends or holidays.

For shipping to non-contiguous states of Alaska, Hawaii and all offshore United States territories and possessions (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) please request a shipping quote at hello@vetelli.com

For international shipping please contact us at hello@vetelli.com

For shipping to UK and European Countries you can find our products on Amazon UK, Amazon Germany and Amazon France.

x

Return, Refund and Exchange Policy for Vetelli 

100% no questions asked return policy means that you can return your Vetelli for a full refund*, for a store credit* or exchange it for another product.

Need to return your Vetelli? Here's how:

Contact us via email at hello@vetelli.com or via our contact form 

Email us these details:

  1. Your order number
  2. Where you purchased your Vetelli
  3. Your full name and email address 
  4. Your shipping address
  5. An image of the problem (if applicable)
  6. Tell us how we can assist you

*We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.

Important - Do not use Facebook, Instagram or other social channels as this may result in us missing your initial question

Please Note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.

If we have not replied to you within 24 hours PLEASE contact us again.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vetelli.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vetelli.com. We will give you instructions on where and how to return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item for exchange only. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Gift Card Giveaway T&Cs

Winner of the gift card will be announced on the 10th of every month and will be contacted via email. If the winner does not reply within five days a new winner will be chosen. 

Gift Card is available for 90 days from the date of issue and can be used for products available on Vetelli Online Store. 

All products will be shipped with standard shipping and the products ordered with the gift card cannot be exchanged. 

Gift Card cannot be exchanged for cash and any amount left unused can be applied as a discount for a future order. 

Vetelli Cookie Policy

Cookie Policy for Vetelli

This is the Cookie Policy for Vetelli, accessible from www.vetelli.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies
    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookies
    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookies
    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookies
    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Surveys related cookies
    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookies
    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies
    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
    For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
    For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy and the GDPR Privacy Policy.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: hello@vetelli.com
★Vetelli Reviews

Letting our customers speak for us

1533 reviews
87%
(1336)
8%
(123)
2%
(26)
2%
(29)
1%
(19)
Nice Dopp Bag

Good quality. Big enough to fit all your stuff. Arrived quickly. Happy with my purchase!

Hi and thank you for your feedback on your bag we really appreciate it Patrick @ Vetelli
Just Awesome

Being in the military I use to buy cheap hygiene gets and after a short period would have to replace them. I finally decided to spend some coin on a quality bag and purchased this item. This bag is awesome and durable. I have drop from plane with it while in my bag (Back Pack), tossed around in tactical vehicles, and have put it through some extreme environments and it holds like a champ. I have keep it clean and to tell you the truth, is not far from looking new out the package. Great product, love it, going to purchase more items from VETELLI.

Hi Colin Thanks you for the review we really appreciate you taking the time. Patrick @Vetelli
An excellent bargain

I had to replace my small Toiletry bag that was old and ready for retirement. I needed a larger bag that's more durable and if I could find one that was also GQ and at an affordable price. I thoroughly searched and came across this Vetelli Gio Leather bag and ordered it and I must say, this bag exceeded my expectation. The size of bag allows me to easily fit all of my toiletries. The outside pouch allows quick access while the deep and long inner pouch offers plenty of room for all of your personal products including a zippered compartment. The design is simple yet chic, the zippers are sturdy not cheap with the top having a magnetic seal and the construction inside and out is Gucci and durable enough to provide years of service. Vetelli has made a very nice looking high quality mens bag art a bargain price.

He liked the bag

I recently purchased this bag as a Birthday gift for a friend. He loved the bag. It’s design and quality are very difficult to match. I definitely will keep buying this as gift.

PERFECT!!

It's difficult to earn a five star review from me but this company and the Leo Dopp Bag both earned it. This toiletry bag is awesome; beautiful both inside and out as well as much more functional than the majority I've seen out there. I was willing to spend more for a genuine leather bag, which this isn't, but the quality and appearance of this product won me over. And I'm so glad it did! It's exactly as described and pictured, actually better in person! I had one customer service issue and Vetelli's team was all over it, delivering outstanding customer service while expediting delivery. Can't wait to see my husbands face when he opens this gift up for Christmas. Gorgeous! So impressed with this company and their product.