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Where we ship

We ship domestically to all 48 contiguous states within the U.S.

Domestic Shipping

We offer free standard shipping on all orders shipping to the 48 contiguous United States.

Please allow two business days to fulfil and issue you a tracking number. Once you receive your tracking number, you should expect your package within 4–5 business days.

We offer $9.95 flat-rate 2-3 Day shipping for all other orders shipping to the 48 contiguous United States.

Delivery time is determined from the date the order is shipped. Most orders ship the following business day. However, processing time varies depending on the availability of our products and does not include weekends or holidays.

For shipping to non-contiguous states of Alaska, Hawaii and all offshore United States territories and possessions (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) please request a shipping quote at hello@vetelli.com

For international shipping please contact us at hello@vetelli.com

For shipping to UK and European Countries you can find our products on Amazon UK, Amazon Germany and Amazon France.

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Return, Refund and Exchange Policy for Vetelli 

100% no questions asked return policy means that you can return your Vetelli for a full refund*, for a store credit* or exchange it for another product.

Need to return your Vetelli? Here's how:

Contact us via email at hello@vetelli.com or via our contact form 

Email us these details:

  1. Your order number
  2. Where you purchased your Vetelli
  3. Your full name and email address 
  4. Your shipping address
  5. An image of the problem (if applicable)
  6. Tell us how we can assist you

*We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.

Important - Do not use Facebook, Instagram or other social channels as this may result in us missing your initial question

Please Note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.

If we have not replied to you within 24 hours PLEASE contact us again.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vetelli.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vetelli.com. We will give you instructions on where and how to return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item for exchange only. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Gift Card Giveaway T&Cs

Winner of the gift card will be announced on the 10th of every month and will be contacted via email. If the winner does not reply within five days a new winner will be chosen. 

Gift Card is available for 90 days from the date of issue and can be used for products available on Vetelli Online Store. 

All products will be shipped with standard shipping and the products ordered with the gift card cannot be exchanged. 

Gift Card cannot be exchanged for cash and any amount left unused can be applied as a discount for a future order. 

February 13, 2019

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shop vetelli

SHOP VETELLI NOW 

The craftsmen at Vetelli believe it is possible to bring about a Renaissance of the male toiletry bag. To make this goal a reality, Vetelli only works on DOPP bags. By focusing all of our time and energy on perfecting male toiletry bags, we have been able to create some of the most impressive products for modern professional men.

Hand-crafted with exceptional beauty, most Vetelli toiletry bags are named after the Renaissance artists they drew inspiration – for example Michelangelo and Leonardo Da Vinci. Not only can customers easily use Vetelli products at home, they can also take them on long-haul flights with no issues.

Vetelli toiletry bags were made to withstand the rigors of air travel, so never fear bringing one of these DOPP kits with you on your next big trip. Now is the time to experience for yourself why so many believe Vetelli has inaugurated the Renaissance of the male toiletry bag.

 

Airline Lost Your Luggage? Follow These Pro Tips!

After an eight-hour flight sitting next to a stranger's crying baby, the last thing you want to deal with is a luggage issue. Unfortunately, that's exactly what happened to me on my first trip to Rome. All of the hard-earned money I'd intended to spend on a fancy Italian meal went into buying overpriced Roman toiletries, socks, and underwear. Ah well, when in Rome, dress like the Romans do…right? 

Anyway, I've learned a lot since that fateful Roman holiday, so I'd like to share some essential luggage tips you need to keep in mind. If you learn nothing else from this post, remember this: act fast! The longer you wait to report a luggage issue, the less you will get in reimbursement. Please remember the pointers listed below the next time you go traveling with a lot of luggage. 

What To Do Before Boarding Your Flight

Keep A Good "Luggage List"



As with most things in life, it's a good idea to "hope for the best, but expect the worst." This is especially true when fly/flying long distances with a great deal of luggage. One of the easiest things you could do to "prepare for the worst" is to write down everything in your luggage. If your luggage gets lost, then this list will come in handy when filling out your lost luggage claim. You could also use this list to help you get what you need if your luggage is delayed. 

Also, it's a great idea to snap a few quick pics of your luggage with your smartphone. Trust me, showing customer service representatives HD photos of your luggage makes it easier for them to track down your luggage than simply describing it. This is especially true in a foreign country where English isn't the first language. 

Keep Those Receipts!

When you're traveling, feel free to collect receipts everywhere you go. Hey, there's no judgment here; I'm a rabid receipt junkie myself. The more physical evidence you have of purchases you've made related to your lost luggage, the better for your reimbursement case. So, be sure to hold on to all those stubs, tickets, and receipts related to your luggage. Go ahead, let your inner "receipt hoarder" shine. 

Review Airlines' Baggage Claim Policies

Once you know what airline you're going to be using, it's a good idea to review the company's baggage reimbursement policies online. Knowing how much your airline will cover in the event of delayed or lost luggage will give you the confidence to pursue the full amount you deserve. While you're researching your airline, look up their customer service telephone number and put it into your contacts. This will save you aggravation if you need to get in touch with the airline in the future. 

By the way, many of the bigger airlines like Delta, United, Star Alliance members, and American have online baggage-tracking portals. As long as you have your reference number, you can easily keep tabs on your luggage. 

No Luggage? No Worries!: What To Do When Your Luggage Doesn't Arrive

Step 1: Take A Deep Breath

Now that you know the major pre-flight luggage hacks, what do you do when you're standing before a conveyor belt waiting…and waiting…and waiting for a bag that never arrives? Well, first off, don't panic! 

Before you head over to customer service, take a few deep breaths and soothe your mind. This suggestion may sound silly, but it's really easy to lose your cool in an airport. In the era of social media, you will regret making a rash decision. Just check out this video of a passenger flipping out over missing a flight. You don't want to be that guy, right? 

Statistically speaking, it's far more likely for your luggage to be delayed rather than lost. Keep this reassuring fact in mind as you head over to your airline's customer service area. 

Step 2: Fill Out Baggage Claim Completely

Once you get to the customer service counter, you will have to fill out a baggage claim. Be as thorough as possible when filling out this paperwork. This is the time to show the customer service representative all of the pictures you took of your luggage as well as the inventory of items inside your luggage. 

If you're on vacation, then it's crucial you list the exact address and telephone number of where you'll be staying. Before flying, you might want to print out all of your hotel's contact information and put it in your wallet for easy access. 

While you're at the customer service desk, explain your situation (i.e. are you here on business, holiday, or something else?) and ask what you're entitled to. Some airlines will give you kits with toiletries if you're on vacation. Before you leave, be sure to get a copy of your luggage's reference number and ask how to retrieve your luggage if it is found. 

Step 3: Filing Lost Luggage Claim

While every airline has a different definition of "lost luggage," usually the cut-off point is between 15 and 25 days. Once that final date has been reached, you'll have to fill out yet another claim for lost luggage reimbursement. 

On this form, you'll be asked to list the price of everything in your luggage as well as purchases you made due to your lost luggage. Go ahead and break out all of those receipts you've kept and add them to your file. Once your file is all set, keep checking with your airline on the status of your reimbursement. 

If you feel you're not getting good service from your airline, you could file a consumer complaint with the US Department of Transportation. You can find out more about the DOT complaint filing process on this link. 

Two Final Pro Luggage Hacks

Use Your Carry-On Wisely



One thing all travelers should do is pack their most valuable possessions (e.g. medications, electronics, important documents) in their carry-on baggage. No matter how well-respected your airline is, it's not worth risking your expensive iPad or, in the case of medications, your life! 

After you've got all of your valuables in your carry-on, try your best to pack a few pairs of clothes in your carry-on. This way you won't have to worry about buying a new wardrobe because of lost luggage. 

You could also consider purchasing a travel-friendly DOPP kit like the ones made by Vetelli. Toiletry bags make it easy to keep your grooming gear well-organized no matter how much turbulence you experience. 

What Does Your Credit Card Cover?

Did you know that many credit card companies offer their customers special travel reimbursements if you purchase plane tickets using their card? This could include baggage fees, delayed luggage, or lost luggage. Just like airlines, credit card providers have different policies on this issue. Do yourself a favor and check your credit card company's travel reimbursement policies before boarding your flight. 

Good Luggage Luck On Your Next Flight!

Flying is always a headache, but add luggage problems to the equation and you've got the makings of a migraine. Thankfully, there are many proactive steps you can take to protect yourself in the event of lost or delayed luggage. Follow the strategies listed above and you will feel calm and confident even if your luggage gets lost in the shuffle. Oh, and also don't forget to bring some really good earplugs…you know, in case you get stuck next to a crying baby.


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February 13, 2019

0 comments



 

shop vetelli

SHOP VETELLI NOW 

The craftsmen at Vetelli believe it is possible to bring about a Renaissance of the male toiletry bag. To make this goal a reality, Vetelli only works on DOPP bags. By focusing all of our time and energy on perfecting male toiletry bags, we have been able to create some of the most impressive products for modern professional men.

Hand-crafted with exceptional beauty, most Vetelli toiletry bags are named after the Renaissance artists they drew inspiration – for example Michelangelo and Leonardo Da Vinci. Not only can customers easily use Vetelli products at home, they can also take them on long-haul flights with no issues.

Vetelli toiletry bags were made to withstand the rigors of air travel, so never fear bringing one of these DOPP kits with you on your next big trip. Now is the time to experience for yourself why so many believe Vetelli has inaugurated the Renaissance of the male toiletry bag.

 

★Vetelli Reviews

Letting our customers speak for us

1533 reviews
87%
(1336)
8%
(123)
2%
(26)
2%
(29)
1%
(19)
Nice Dopp Bag

Good quality. Big enough to fit all your stuff. Arrived quickly. Happy with my purchase!

Hi and thank you for your feedback on your bag we really appreciate it Patrick @ Vetelli
Just Awesome

Being in the military I use to buy cheap hygiene gets and after a short period would have to replace them. I finally decided to spend some coin on a quality bag and purchased this item. This bag is awesome and durable. I have drop from plane with it while in my bag (Back Pack), tossed around in tactical vehicles, and have put it through some extreme environments and it holds like a champ. I have keep it clean and to tell you the truth, is not far from looking new out the package. Great product, love it, going to purchase more items from VETELLI.

Hi Colin Thanks you for the review we really appreciate you taking the time. Patrick @Vetelli
An excellent bargain

I had to replace my small Toiletry bag that was old and ready for retirement. I needed a larger bag that's more durable and if I could find one that was also GQ and at an affordable price. I thoroughly searched and came across this Vetelli Gio Leather bag and ordered it and I must say, this bag exceeded my expectation. The size of bag allows me to easily fit all of my toiletries. The outside pouch allows quick access while the deep and long inner pouch offers plenty of room for all of your personal products including a zippered compartment. The design is simple yet chic, the zippers are sturdy not cheap with the top having a magnetic seal and the construction inside and out is Gucci and durable enough to provide years of service. Vetelli has made a very nice looking high quality mens bag art a bargain price.

He liked the bag

I recently purchased this bag as a Birthday gift for a friend. He loved the bag. It’s design and quality are very difficult to match. I definitely will keep buying this as gift.

PERFECT!!

It's difficult to earn a five star review from me but this company and the Leo Dopp Bag both earned it. This toiletry bag is awesome; beautiful both inside and out as well as much more functional than the majority I've seen out there. I was willing to spend more for a genuine leather bag, which this isn't, but the quality and appearance of this product won me over. And I'm so glad it did! It's exactly as described and pictured, actually better in person! I had one customer service issue and Vetelli's team was all over it, delivering outstanding customer service while expediting delivery. Can't wait to see my husbands face when he opens this gift up for Christmas. Gorgeous! So impressed with this company and their product.