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Shipping and Returns Policies

Where we ship

We ship domestically to all 48 contiguous states within the U.S.

Domestic Shipping

Please allow two to three business days to fulfil and issue you a tracking number. Once you receive your tracking number, you should expect your package within 4–5 business days.

Delivery time is determined from the date the order is shipped. Most orders ship the following business day. However, processing time varies depending on the availability of our products and does not include weekends or holidays.

For shipping to non-contiguous states of Alaska, Hawaii and all offshore United States territories and possessions (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) please request a shipping quote at hello@vetelli.com

For international shipping please contact us at hello@vetelli.com

IMPORTANT

Please be aware that current conditions may cause some delays in shipping. We do our absolute best to ship your items as quickly and securely as possible but sometimes things happen that are simply outside of our control

Return, Refund and Exchange Policy for Vetelli 

Need to return your Vetelli? Here's how:

Contact us via email at hello@vetelli.com or via our contact form 

Email us these details:

  1. Your order number
  2. Where you purchased your Vetelli
  3. Your full name and email address 
  4. Your shipping address
  5. An image of the problem (if applicable)
  6. Tell us how we can assist you

*We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.

Important - Do not use Facebook, Instagram or other social channels as this may result in us missing your initial question

Please Note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.

If we have not replied to you within 24 hours PLEASE contact us again.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vetelli.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vetelli.com. We will give you instructions on where and how to return. 

Shipping

Initial Shipping Costs are Non Refundable

Return Shipping

Damaged or Defective Items

We will pay the cost of return shipping if your item is damaged or defective on receipt. Please contact us directly at hello@vetelli.com or via our contact form and please explain the issue clearly as well as provide photographic evidence.

Return of Non Damaged or Non Defective Items 

You will be responsible for paying for shipping costs for returning your item for exchange or refund unless the item is damaged or defective (see above)

Please contact us at hello@vetelli.com to arrange this 

We will issue you a return shipping label and deduct the cost of that shipping label from the amount we refund 

Important

All items must be received and inspected by our warehouse before we process a refund or exchange for you