Return Policy

Return, Refund and Exchange Policy for Vetelli 

100% no questions asked return policy means that you can return your Vetelli for a full refund*, for a store credit* or exchange it for another product.

Need to return your Vetelli? Here's how:

Contact us via email at hello@vetelli.com or via our contact form 

Email us these details:

  1. Your order number
  2. Where you purchased your Vetelli
  3. Your full name and email address 
  4. Your shipping address
  5. An image of the problem (if applicable)
  6. Tell us how we can assist you

*We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.

Important - Do not use Facebook, Instagram or other social channels as this may result in us missing your initial question

Please Note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.

If we have not replied to you within 24 hours PLEASE contact us again.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vetelli.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vetelli.com. We will give you instructions on where and how to return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item for exchange only. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Gift Card Giveaway T&Cs

Winner of the gift card will be announced on the 10th of every month and will be contacted via email. If the winner does not reply within five days a new winner will be chosen. 

Gift Card is available for 90 days from the date of issue and can be used for products available on Vetelli Online Store. 

All products will be shipped with standard shipping and the products ordered with the gift card cannot be exchanged. 

Gift Card cannot be exchanged for cash and any amount left unused can be applied as a discount for a future order. 

★Vetelli Reviews

Letting our customers speak for us

1546 reviews
87%
(1348)
8%
(124)
2%
(26)
2%
(29)
1%
(19)
Hanging Dopp Kit

It is a very nicely constructed bag and looks great. The design however could use some adjustments. When packed (unless you fill it well below capacity) it does not fold well and bulges. The hook is on a short strap that does not allow it to tuck in when folded. A longer strap would eliminate that problem. If the space between the compartments were lengthened then the compartments could fold on top of each other better when full. I use the bag often but just have to put fewer things in it than I wish.

Hi Richard Thank you for taking the time to review and leave us some really good feedback on some improvements you would like to see in the bag, I have already passed these onto our design team so we will see what they come back with. Patrick Vetelli
I Love this Bag!

I searched Amazon for the perfect Laptop Bag that had absolutely everything I needed. Being a female that carries everything with her, this bag definitely appealed to me. I totally fell in love with the look of it. Looked at all of the pics, watched the video and felt it had everything I was looking for. Not to mention it was way better construction hands down than any others I had looked at in my price range. When it arrived I was literally astounded at the value I had received. I've had it only for a few days and I continue to be amazed at its functionality. It is so soft on the inside. I'm able to visit my clients and fit my cell phone and keys into it as well. I no longer have to carry my big purse in with me along with a laptop case. There's space for my file folders, documents, etc. Everything I need to take in for a presentation, meeting, etc. Thank you Vetelli!!

Nothing Left Behind

This bag is PERFECT! I have 3 "hobby jobs" currently that involve quite a bit of traveling and showering/grooming outside of my own bathroom. I work for a minor league baseball team, referee high school and college basketball, and am a real estate agent. I am always afraid that I am going to forget something so I pack EVERYTHING I can think of. This bag offers me the space I need to make sure there is not one single item left behind that I may end up missing. The quality and style of the bag are incredible. I have told everyone I know about The Leo bag and will continue to do so!

Hi Sean Thank you for the great review we really appreciate you taking the time The Vetelli Team
Great Product ~ Too Small

It’s too small to carry all your toiletries. Otherwise, I love everything about it.

Great travel bag

Bought to replace worn out one. This will be perfect for all my travels. Everything fits in nice and neat with a zipper top to keep little things safe