We ship domestically to all 48 contiguous states within the U.S.
We offer flat rate standard shipping on all orders shipping to the 48 contiguous United States.
Please allow two business days to fulfill and issue you a tracking number. Once you receive your tracking number, you should expect your package within 4–5 business days.
Delivery time is determined from the date the order is shipped. Most orders ship the following business day. However, processing time varies depending on the availability of our products and does not include weekends or holidays.
For shipping to non-contiguous states of Alaska, Hawaii, and all off-shore United States territories and possessions (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) please request a shipping quote at firstname.lastname@example.org
For international shipping please contact us at email@example.com
Our 100% no questions asked return policy means that you can return your Vetelli for a full refund*, for a store credit* or exchange it for another product.
Need to return your Vetelli? Here's how:
Contact us via email at firstname.lastname@example.org or via our contact form
Email us these details:
We will always refund a Vetelli, no questions asked, if it is new, is in its original packaging, and has its original tags. If your Vetelli breaks because of a factory defect then we'll swap it for a new one or give you a store credit, whatever is convenient for you.
Important Do not use Facebook, Instagram, or other social channels as this may result in us missing your initial question
Please note we do offer customer service on weekends and we will always do our best to help you as quickly as possible HOWEVER sometimes things get missed or go astray in the system.
If we have not replied to you within 24 hours PLEASE contact us again.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We will give you instructions on where and how to return.
Initial Shipping Costs are Non-Refundable
Damaged or Defective Items
We will pay the cost of return shipping if your item is damaged or defective on receipt. Please contact us directly at email@example.com or via our contact form and please explain the issue clearly as well as provide photographic evidence.
Return of Non Damaged or Non-Defective Items
You will be responsible for paying for shipping costs for returning your item for exchange or refund unless the item is damaged or defective (see above)Please contact us at firstname.lastname@example.org to arrange this We will issue you a return shipping label and deduct the cost of that shipping label from the amount we refund
All items must be received and inspected by our warehouse before we process a refund or exchange for you
I got these kits for my three sons (all young men). They are well made and a very functional design. There was a mix-up with my order and I received exceptional customer service. I will definitely order from Vetelli in the future.
This product is awesome, my son loves it! Very well made my son is sure that will last him for many years, he travels frequently. Thanks.
This canvas bag is not only elegant but turned out to be larger than I expected. Thus it can hold more than toiletries and is quite sturdy and well made Delivery was fast and ordering was easy to do thanks to a great staff.
This is a great overall travel bag. Well-made canvas with smooth zippers. Holds everything my husband needs--toiletries, electric toothbrush, electric shaver, meds, etc. The side zip pocket is perfect for items you don't want rattling around at the bottom of the main bag. Husband is very happy with this bag. Customer service at this company is stellar (Thank you, Jade, who made sure I would have this bag in time for Christmas!).
Larger size than a normal men�s shaving kit. Nicely made and good materials.